Singing Bowls Australia (ABN 94 242 088 089), an Australian business ("we", "us"). This policy explains, in plain English, what personal information we collect, why, and how we look after it. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
What we collect
When you place an order, book a pickup or get in touch, we may collect:
- your name
- your email address
- your phone number
- your delivery and billing address
- order details, such as what you bought, the price, how you paid and whether you chose shipping or pickup
- anything you tell us in an email or message, for example a question about a bowl
We only collect what we need to sell you our products and look after you.
How we use it
- to process, pack and send your order, or arrange a pickup time
- to contact you about your order, including delivery updates and any problems
- to answer your questions and handle returns, refunds and warranty claims
- to keep the business records we must keep by law, such as tax records
Payments
Card payments are processed by Stripe and Afterpay payments by Afterpay. Your card details go directly to them; we never see or store your full card number. Stripe and Afterpay handle your payment information under their own privacy policies.
If you pay by PayID, the payment comes from your bank, and we see the payer name and reference your bank sends with it.
Analytics and cookies
Our website is hosted on Vercel.
The site also uses cookies and your browser's local storage for things the site needs to work, such as remembering your cart and preferred currency. Stripe and Afterpay may set their own cookies during checkout, for example to prevent fraud.
You can clear or block cookies in your browser settings, but parts of the site, such as the cart, may not work properly without them.
Who we share it with
We do not sell, rent or trade your personal information.
We only share it with the service providers who help us run the business, and only as much as they need. These include our payment providers (Stripe and Afterpay), our website host (Vercel), our email provider, and the courier who delivers your order (usually Australia Post). We may also disclose information where the law requires it.
Some of these providers store data outside Australia, for example in the United States. Where that happens, we choose providers that protect personal information to a standard comparable to the APPs.
How we keep it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including using reputable, secure service providers and limiting who can access it. We keep order records for as long as we need them for the purposes above and as required by law (for example, Australian tax law generally requires records to be kept for five years), and then delete or de-identify them.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Just email singingbowlsaus@gmail.com. We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first.
Questions and complaints
If you have a question or a complaint about how we have handled your personal information, please email singingbowlsaus@gmail.com and we will try to resolve it within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Singing Bowls Australia · ABN 94 242 088 089
Email singingbowlsaus@gmail.com · Privacy · Refunds · Shipping